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Privacy Policy

Revised: 10/2020

FACTSWHAT DOES COUNTY-CITY CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?
WHY?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
WHAT?The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security Number
  • Income
  • Account Balances
  • Payment History
  • Credit History
  • Credit Scores
When you are no longer our customer, we continue to share your information as described in this notice.
HOW?All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons County-City Credit Union chooses to share; and whether you can limit this sharing.


Reasons we can share your personal informationDoes County City Credit Union share?Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
YesNo
For our marketing purposes—
to offer our products and services to you
YesNo
For joint marketing with other financial companiesYesNo
For our affiliates’ everyday business purposes—
information about your transactions and experiences
NoWe don't share
For our affiliates’ everyday business purposes—
information about your creditworthiness
NoWe don't share
For nonaffiliates to market to youNoWe don't share


QUESTIONS?Call 920-674-5542 or contact mycu@countycitycreditunion.com.


Who We Are
Who is providing this notice?County-City Credit Union


What we do
How does County-City Credit Union protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law.

These measures include computer safeguards and secured files and buildings.
How does County-City Credit Union collect my personal information?We collect your personal information, for example, when you
  • Open an account
  • Provide employment info
  • Make deposits or withdrawals from your account
  • Apply for a loan
  • Use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates or other companies.
Why can't I limit all sharing?Federal law gives you the right to limit only
  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.


Definitions
AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies.
  • County-City Credit Union has no affiliates.
NonaffiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies.
  • County-City Credit Union does not share with nonaffiliates so they can market to you.
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include insurance companies and direct marketing companies.


Other Important Information:
FOR ALASKA, ILLINOIS, MARYLAND & NORTH DAKOTA MEMBERS: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization.

FOR CALIFORNIA MEMBERS: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us.

FOR MASSACHUSETTS, MISSISSIPPI AND NEW JERSEY MEMBERS: We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing - without your authorization.

FOR VERMONT MEMBERS: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization, and we will not share personal information with affiliates about your creditworthiness without your authorization.

County-City Credit Union is committed to protecting the privacy of our members.

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  • Love how welcomed everyone makes you feel when you walk into the credit union and always so helpful!! Would not bank anywhere else!!
    Patricia G.
  • County city is an awesome credit union unlike anywhere else I have ever banked, they have actually come out to my house to do loan paperwork due to my work schedule. Now that is love.
    Doug H.
  • The staff at CCCU go above & beyond! Customer service is excellent & everyone is so knowledgeable & friendly. I've been with County City for over 20 years & I've honestly never had a bad experience! Thank you so much CCCU!
    Alicia F.
  • So glad I put my money with County City CU when I moved to town. The staff is super friendly and helpful (unlike the sullen people at the banks in town). They have the financial products that I need, with online service and a convenient location. LOVE my credit union!
    Patty H.
  • Growing up my dad always told me to put my money in a place that knows you and remembers you! I have been a member for quite a few years now and I still smile every time I drive up and they say, Good morning. Donna! They never hesitate to ask If I need anything! That to me speaks volumes! Thank you, County City credit Union! You are all simply the best!
    Donna A.
  • After being in banking for over 16 years and customer service for a lifetime, I am very impressed with your staff. Always friendly, knowledgeable, helpful, and available to help members. Sadly, not all places are as respectful of our time and needs. Thank-you for raising the bar!
    Kathleen K.

Have a Question?

- or -
Call us at 920.674.5542