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Core Values

Mission Statement

To help our members meet financial challenges in a responsive, convenient, friendly and caring manner; and to help them find financial security with competitive products and services.

Vision Statement

For our members to consider us as their best financial resource and enthusiastically recommend us to their family and friends.

Core Values

Exceptional Member Service:

We focus on the needs of our members. Our entire team is committed to providing excellent, competent, and convenient service. We are friendly, caring and professional. We realize the importance of knowledge and skilled communication. We strive to maintain poise and confidence in challenging situations.


We are honest, truthful and accurate. We do what is right and ethical in all our dealings. We take responsibility for our actions.


We work as a team for the benefit of our members, teammates and community in a positive and flexible manner. We encourage and support one another. We are committed to and truly care about our members, teammates, payroll sponsors, business associates and community. We are motivated by team results.


The success of any endeavor requires commitment and loyalty. We are dedicated to the service of our members. We, as individuals, are dedicated to being the best we can be in our respective jobs through personal development by striving for success in everything we do. We are dedicated to our mission as a not-for-profit financial cooperative.


We are actively involved in supporting the growth and quality of life in our community. We support local organizations by making donations of time, talent and money. We offer support and encouragement to worthy causes.


We will constantly strive to understand the feelings and point of view of another person. Each member and team member will be given respect, emotional safety, physical safety and the opportunity to grow as a person. We listen and sincerely try to empathize with our members and team members.

  • Love how welcomed everyone makes you feel when you walk into the credit union and always so helpful!! Would not bank anywhere else!!
    Patricia G.
  • County city is an awesome credit union unlike anywhere else I have ever banked, they have actually come out to my house to do loan paperwork due to my work schedule. Now that is love.
    Doug H.
  • The staff at CCCU go above & beyond! Customer service is excellent & everyone is so knowledgeable & friendly. I've been with County City for over 20 years & I've honestly never had a bad experience! Thank you so much CCCU!
    Alicia F.
  • So glad I put my money with County City CU when I moved to town. The staff is super friendly and helpful (unlike the sullen people at the banks in town). They have the financial products that I need, with online service and a convenient location. LOVE my credit union!
    Patty H.
  • Growing up my dad always told me to put my money in a place that knows you and remembers you! I have been a member for quite a few years now and I still smile every time I drive up and they say, Good morning. Donna! They never hesitate to ask If I need anything! That to me speaks volumes! Thank you, County City credit Union! You are all simply the best!
    Donna A.
  • After being in banking for over 16 years and customer service for a lifetime, I am very impressed with your staff. Always friendly, knowledgeable, helpful, and available to help members. Sadly, not all places are as respectful of our time and needs. Thank-you for raising the bar!
    Kathleen K.

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Call us at 920.674.5542