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Online & Mobile Banking Enrollment Guide
Effective July 1, 2019

1)  Type in your Initial Username (Your Member Number), and your Initial Password (Last 4 digits of primary member’s Social Security Number and 4-digit Birth Year), then click “Login”.

2)  Create a New Password and type it into each New Password field, then click “Change My Password”. Passwords must be at least 8 characters long, and contain at least three of the following: lowercase letter, uppercase letter, number, and/or special character.

3)  Answer Three Unique Security Questions, and click “Save My Questions”.  Security question answers must be at least 3 characters long, can be repeated, and are not case sensitive.

4)  Accept the Terms and Conditions of Use (scroll to the bottom to accept).

5)  Create a New Username, and click “Change My Username”.  Usernames cannot contain your account number, first name and/or last name; and must be less than 22 characters.

6)  Done!  You will use the username and password you just created from now on to log into both online and mobile banking.

View a quick video of the enrollment process

Download a Printable Copy of this Guide

Download the County-City CU Mobile App for Android and Apple devices

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