To help our members meet financial challenges in a responsive, convenient, friendly and caring manner; and to help them find financial security with competitive products and services.
For our members to consider us as their best financial resource and enthusiastically recommend us to their family and friends.
Exceptional Member Service: We focus on the needs of our members. Our entire team is committed to providing excellent, competent, and convenient service. We are friendly, caring and professional. We realize the importance of knowledge and skilled communication. We strive to maintain poise and confidence in challenging situations.
Integrity: We are honest, truthful and accurate. We do what is right and ethical in all our dealings. We take responsibility for our actions.
Teamwork: We work as a team for the benefit of our members, team mates and community in a positive and flexible manner. We encourage and support one another. We are committed to and truly care about our members, teammates, payroll sponsors, business associates and community. We are motivated by team results.
Dedication: The success of any endeavor requires commitment and loyalty. We are dedicated to the service of our members. We, as individuals, are dedicated to being the best we can be in our respective jobs through personal development by striving for success in everything we do. We are dedicated to our mission as a not-for-profit financial cooperative.
Community: We are actively involved in supporting the growth and quality of life in our community. We support local organizations by making donations of time, talent and money. We offer support and encouragement to worthy causes.
Empathy: We will constantly strive to understand the feelings and point of view of another person. Each member and team member will be given respect, emotional safety, physical safety and the opportunity to grow as a person. We listen and sincerely try to empathize with our members and team members.