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Exceptional Member Service: We focus on the needs of our members. Our entire team is committed to excellent and competent service. We are friendly and professional. We realize the importance of knowledge and skilled communication. We strive to maintain poise and confidence in challenging situations.
Integrity: We are honest, truthful and accurate. We do what is right and ethical in all our dealings. We treat our members, teammates and business associates with respect and candor.
Teamwork: We work as a team for the benefit of our members, teammates and community. We encourage and support one another. We are committed to and truly care about our members, teammates, payroll sponsors, business associates and community. We are motivated by team results.
Dedication: The success of any endeavor requires commitment and loyalty. We are dedicated to the service of our members. We, as individuals, are dedicated to being the best we can be in our respective jobs. We are dedicated to our mission as a not-for-profit financial cooperative.
Community: We are actively involved in supporting the growth and quality of life in our community. We support local organizations by making donations of time, talent and money. We offer support and encouragement to worthy causes.
Empathy: We will strive to understand the feelings and point of view of another person. Each member and team member deserves respect, emotional safety, physical safety and the opportunity to grow as a person. We listen and sincerely try to empathize with our members and team members.
Success: We will strive for success in everything we do. This means achieving what we, as an organization, were formed to do. All members of our team clearly understand and commit to organizational change, our mission and goals.
Vision Statement
As a not-for-profit financial cooperative, we will help our members realize their dreams through exceptional member service from an enthusiastic, highly competent and caring staff.
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