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Convenience at your fingertips!
County-City Credit Union (CCCU) makes it possible for you to have direct access to your credit union accounts with just a phone call. Try Touchtone Teller, our computer voice response system, which makes taking care of your credit union business faster, easier and safer! Because you can now get around-the-clock access to your accounts, this service is perfect for today’s busy lifestyles. All you need to make contact with Touchtone Teller is a touchtone phone, credit union access code, account number and your Personal Identification Number (PIN).
Touchtone Teller lets you perform numerous transactions!
- Review account balances
- Verify the date and amount of your transactions, including deposits, withdrawals, transfers and payments
- Verify whether certain checks have cleared
- Transfer funds between accounts
- Make loan payments
- Check current interest rates
- Calculate estimated loan payments
- Change your Personal Identification Number (PIN)
- Obtain annual dividend and interest information
Whether you’re at home, at work or thousands of miles away, Touchtone Teller puts your accounts right at your fingertips.
Touchtone Teller step-by-step instructions
- Using your touchtone phone, call 1-800-860-5704 (have your account numbers handy before you dial).
- The computer voice will answer and ask for your credit union’s access code. You respond by entering 065, then the # key.
- The computer will then ask you to enter your member number. For example, if your account number is 1234-000, your member number would be 1234. Just enter your member number, then press the # key.
- You will be prompted to punch in your Personal Identification Number (PIN). Enter your PIN and press the # key. BE CAREFUL - If you enter the PIN incorrectly three times, your PIN will be disabled. You must then contact the credit union directly for reactivation.
- From this point on, the Touchtone Teller procedure will vary depending on the transactions you wish to complete. Touchtone Teller will guide you through each step.
- HINT: The first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. At any time during the tutorial, you can press * to return to the main menu.
- When you have finished your last transaction, simply hang up the phone.
Main Menu options:
Account inquiries, including balances and a list of recent transactions
Perform money transactions including transfers
Hear current CU rates or calculate estimated loan payments
Change your PIN (Personal Identification Number)
Change to a different member number
Other CU services
Repeat this menu
End the call
Hear the tutorial (press * when done to hear the menu again)
If you have any questions, please call us!
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